Remote Control Issues
Known Problematic Remote Controls
The following remotes are known to be problematic or unsupported. While some may never be possible to support, others will be supported over firmware updates.
|Remote Control||Issue||Future Support|
|Amazon FireTV Remote||RF, not IR||No|
|Dish Networks||Not sure Yet||Not Sure Yet|
Buttons Not Repeating
Button should repeat. Please email the support team if the remote is not repeating buttons when holding them down.
Every Other Button Press Not Registering
This can be remedied by recording every key twice in succession. For example, using the manual pairing method record the up key, then immediately after succesfully recording the up button, do the up button again. Use the double pairing method for every key on your remote.
The reason for this issue is that this particular remote sends alternating patterns for every successive button press. The reason is so the TV knows if you pressed the remote button twice, or someone walked in front of the remote control interrupting the signal.